- Anyone of our Premier Workshops
- |
- 24-Hours Helpline
4R’s to consider in an Event of Motor Accident
- REMAIN at the scene and call our 24*7 Accident Reporting helpline.
- RECORD down the particulars of parties involved in the accident.
- RETREIVE the SD card in car camera
- Wait for our FLASH Field Response Officer who will assist you in the ACCIDENT REPORTING at the scene.
Reporting A Motor Accident at a nominated Accident Reporting Centre
- Bring along your insured vehicle. If vehicle is disabled, tow can be arranged.
- Bring your Original Certificate of Insurance
- Get ready with the information on
- Registration numbers of the vehicles involved.
- Make/model/colour of vehicles.
- Name/address/NRIC of the other party/parties involved.
- Contact number of the party/parties involved.
- Insurance company(companies) of the other parties
- Extent of damage to the vehicles
- Date/time/place of the accident
- Positions of the vehicles before/after the collision
- Photographs taken at the scene of the accident if any.
- Particulars of witnesses
- Weather and road condition
Non-Traffic Accident Damages/Fire/Theft of Insured Vehicle
You need to report the matter to the Police and obtain a copy of the police report.
Road Traffic Accidents in Malaysia
You need to report the accident to the Malaysian Traffic Police and obtain a copy of your police report.
Please note:
Avoid all unauthorized tow-truck operators
Forward ALL letters and communications received from third parties concerning the accident to us as soon as possible.
Forward ALL letters and communications received from third parties concerning the accident to us as soon as possible.
Making an Own Damage Claim
You may opt to get your vehicle repaired at the Premier Workshop at which you lodged the accident report or to one of your preferred workshops if your vehicle is Comprehensively insured with us. Please expect:
Survey
survey of your damaged vehicle will be arranged by the Premier Workshop. For other workshops, contact should be made with us to arrange for a survey.
Payment of Policy Excess
Please pay the policy excess (if applicable) direct to the workshop undertaking the repairs of your damaged vehicle.
Windscreen Damage Claim
Please download the Windscreen Claim Form to be completed and signed by the insured. Get workshop to contact us.
If you opt to repair your damaged vehicle which we comprehensively insure at any one of our Premier Workshops, you may expect: –
- waiver of the towage fee if your disabled vehicle has to be towed to a Premier Workshop
- the provision of a courtesy car when yours is undergoing repairs
- assistance in your claim for excess and loss of use from the Premier Workshop when you are not at fault for the accident
Making a Third Party Property Damage Claim
If your vehicle is repaired by any one of our Premier Workshops and if you were not to be blamed for the accident, the Premier Workshop will assist you in the claim against the errant third party for your losses, including your policy excess and loss of use.
Receiving a Claim from the Third Party and/or Third-Party Solicitors
- Send all such written communication to us IMMEDIATELY for our action.
- Do not discuss the issue of liability with the third party.
- If a Writ of Summons or a Traffic Summons is received, hand it to us IMMEDIATELY.
Looking for a motor workshop?
Frequently Asked Questions (FAQ)
Yes, our workshop will update you on the progress of the repair and when you can expect your car / motorcycle repair to be completed.
You will be entitled to daily allowance for loss of use while your car is being repaired. For motorcycle, you will be entitled to daily allowance for loss of use only if you opted for the Daily Transport Allowance optional benefit. The amount per day and number of days will depend on the Policy you have selected, which is stated in your Insurance Summary.
Please send back your car / motorcycle to the premium workshop where the repairs were done since our premium workshops offer Extended Workmanship Guarantee for the repairs. If you wish to speak to us so we can assist you, please call our friendly customer service representatives at +65 6359 1996, (Monday to Friday) from 9am to 5.45pm
Please ensure that you call us as soon as possible as entering the wrong details may affect any future claims and may lead to any communications containing personal information being delivered to the wrong individual.
You may request for a one-time extension of your policy (for up to 180 days). Please call our friendly customer service representatives at +65 6359 1996, (Monday to Friday) from 9am to 5.45pm
You can update your vehicle chassis number, engine number, or financial company. Please call our friendly customer service representatives at +65 6359 1996, (Monday to Friday) from 9am to 5.45pm
Can’t find what you are looking for ?
Speak to a customer service officer
- 24 Hours helpline (65) 6100 1620
- 24 hours Mobile Assistance (65) 9131 1010
- Motor Claims Hotline: (65) 6359 1996
- Operation hours: 9am to 5.45pm (Monday to Friday)
- Motor Claims: motor_claims@msfirstcapital.com.sg
- Non-Motor Claims: nonmotor_claims@msfirstcapital.com.sg
Get the correct forms for your claiming needs.
For submission of the claim form, you may wish to include relevant supporting documents such as original purchase invoices, replacement quotations or invoices, colour photos of the damaged items, medical reports, and bills, etc.
For enquiries on your claim form, submission and progress of your claim, you may contact us at:
- Motor Claims: motor_claims@msfirstcapital.com.sg
- Non-Motor Claims: nonmotor_claims@msfirstcapital.com.sg