1. Introduction
We recognize the importance of your personal information and are committed to being transparent about how we collect, use, and disclose your data. Our goal is to empower you to make informed decisions regarding your personal data. We have implemented security procedures to protect your information, and we continuously strive to ensure your privacy is safeguarded.
By using our website, services, or communicating with us, you agree to the collection and use of your information as outlined in this Privacy Policy.
2. Collection of Personal Data
We may collect the following types of personal data:
- Identification Details – Name, date of birth, and nationality.
- Contact Information – Email address, phone number, residential address.
- Payment & Billing Information – Bank details, credit/debit card details (processed securely).
- Student Information – Swimming proficiency level, health conditions (if applicable), emergency contact details.
- Technical Information – IP address, browser type, and device details when you visit our website.
- Photographs & Videos – Captured during swimming lessons for training and promotional purposes (with consent).
We collect your personal data through website forms, phone calls, WhatsApp, emails, or in-person registrations.
3. Purpose of Data Collection
Your personal data is collected for the following purposes:
- Providing Our Services – Registering students, conducting swimming lessons, issuing SwimSafer certification.
- Payment Processing – Managing tuition fees and issuing invoices.
- Customer Support & Communication – Sending lesson updates, responding to inquiries.
- Marketing & Promotions – Sending promotional content, newsletters, and social media updates (with your consent).
- Safety & Compliance – Ensuring student safety, emergency contact access, and compliance with regulatory requirements.
4. Disclosure of Personal Data
We respect your privacy and do not sell your personal data. However, we may share your data with the following:
- Authorized Staff & Instructors – To facilitate lesson arrangements.
- Payment Processors & Banks – For secure transaction processing.
- Regulatory Authorities – If required under Singaporean law.
- Third-Party Service Providers – For website hosting, customer relationship management, and data analytics.
We ensure that all third parties comply with strict data protection policies.
5. Data Protection & Security
- Encrypted Transactions – Secure payment gateways and SSL encryption for website data.
- Restricted Access – Only authorized personnel can access sensitive information.
- Data Retention Policy – We retain personal data only as long as necessary for its intended purpose.
- Regular Security Reviews – To ensure ongoing compliance with PDPA regulations.
6. Your Rights & Choices
- Access & Correct Your Personal Data – Request a copy or correction of your stored data.
- Withdraw Consent – Opt-out of marketing communications or data collection.
- Request Data Deletion – Request the removal of unnecessary personal data.
- Restrict Processing – Limit how your data is used.
7. Cookies & Website Tracking
- You may disable cookies through your browser settings. However, some features may not function properly.
- Third-party tools like Google Analytics may track visitor behavior anonymously.
8. Third-Party Links & External Services
9. Updates to This Privacy Policy
10. Contact Us
- Phone/WhatsApp: +65 8909 4656
- Email: business@penguinswimschool.com
- Address: 160 Robinson Rd, #14-04, Singapore Business Federation Center, Singapore 068914
- Follow Us on Social Media:
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy. Thank you for trusting Penguin Swim School with your personal data!